Frequently Asked Questions (FAQ)

Where is my order?

For all inquires regarding order status please refer to the Track My Order page. 

How much is shipping?

Please add an item to your cart and checkout, once there select your country, and shipping will automatically calculated based on your location before you checkout.

Where do you ship?

We ship worldwide, however please note that shipping times may vary.

How long does it take to ship my order?

We aim to dispatch all orders within 24 hours. You will receive an email confirming dispatch as well as a tracking number. 

What is your jewellery made of?

We have conducted extensive sourcing of our product materials, they are of base materials: Premium 304 or 316L Stainless and 18K Gold Plated. All our products are hypoallergenic (no green neck), water, heat and sweatproof. 

My jewellery arrived faulty/damaged, what do I do?

Please get in contact with the team at support@apollountold.com - we will offer a replacement or full refund.

I'm unhappy with my product, what do I do?

Please refer to the 30 Day Money-Back Guarantee page for more information about returning a product. 

How do I return my items and receive a refund?

Please refer to the Returns and Refunds page for more information.

For any other queries get in touch with us at support@apollountold.com or by pressing the contact us button below.

Do your products come with a lifetime warranty?

All our products come with a lifetime warranty. Accidentally broke your chain? No worries, no questions asked. Send in your old product by getting in-touch with us at support@apollountold.com, and we'll send you a replacement free of charge*


*Please note, we only send a one-time replacement for all products, and do not cover lost or stolen products.